General Terms and Conditions (GTC) for Mediation and Proprietary Services (Hair Transplants)

1. Scope and Subject Matter of the Contract

1.1 These GTC apply to all contracts between the customer and “Elithairtransplant.com” or
GLOBAL HEALTH CARE SAGLIK HIZMETLERI ANONIM SIRKETI (hereinafter referred to as “Provider”),
which include both the mediation of third-party services (e.g., transport, accommodation,
and hair transplants) and the independent performance of treatments within the legally
permissible scope.

1.2 The Provider acts in different roles:

• As a mediator, it arranges contracts between the customer and third parties
  (e.g., transport, accommodation, and hair transplants).
• As a service provider, it performs the agreed services itself. These GTC apply in both cases.

2. Conclusion of Contract

2.1 With the booking inquiry (in writing, orally, by phone, or electronically),
the customer submits an offer to conclude a mediation contract.
The contract is only concluded upon the Provider’s written confirmation.

2.2 The Provider is capacity-bound, meaning there is no obligation to contract.

2.3 Regarding services performed by the Provider itself, the contract is concluded
upon acceptance of the booking and written confirmation by the Provider. If necessary,
a subsequent contract will regulate the specific service, its scope, and remuneration.

3. Liability

3.1 The Provider assumes no liability for the proper execution of the mediated services
if it does not perform them itself. Contracts for mediated services are concluded
exclusively between the customer and the respective third-party provider. The Provider
is exclusively liable for the careful selection of the mediated partners and the proper
forwarding of information. Liability for the actual performance or defects of the
mediated services is expressly excluded.

3.2 The Provider may also perform services itself. These services are provided after
prior written agreement on the location, time, scope, and price of the treatment.
For treatments performed by the Provider itself, the Provider is only liable in cases
of intent or gross negligence. In cases of slight negligence, liability exists only
for the breach of essential contractual obligations (cardinal obligations), limited
to the foreseeable, typical damage of the contract. No liability is assumed for damages
arising from non-observance of aftercare instructions. The limitation of liability
does not apply to injury to life, limb, or health. If damage is covered by a customer’s
insurance, liability is limited to disadvantages incurred by the customer due to the
utilization of this insurance (e.g., deductibles).

3.3 The respective treating physician will fully inform the customer about the procedure,
possible side effects, contraindications, and expected results before performing the
treatment. The customer’s consent to the treatment must be given in writing before
the measure begins.

3.4 The customer undertakes to observe the Provider’s aftercare instructions.
The Provider assumes no liability for complications resulting from a disregard
of these instructions.

4. Data Protection and Advertising

The Provider collects, stores, and processes personal data of the customer to the
extent necessary for the initiation, performance, and processing of the contract,
as well as for customer support. This is carried out in compliance with applicable
data protection laws, particularly the General Data Protection Regulation (GDPR).

4.1 Data Collected

When visiting the website and during initial contact, the following data are collected:

• Name
• Email address
• Phone number
• Photos (e.g., scalp, hair status)

During further communication, additional data may be collected:

• Residential address
• Professional information
• Pre-existing conditions, especially in connection with the desired treatment
• Allergies
• Further health-related or personal information necessary for consultation or treatment

The collection of this data serves the proper preparation, execution, and aftercare
of the treatment or the mediated services. Health-related data is only collected if
it is necessary for the performance of the contract and based on explicit consent
pursuant to Art. 9 Para. 2 lit. a GDPR.

4.2 Contact Consent

By providing their contact details, the customer consents that the Provider may contact
them for consultation, support, or information about similar services via email, messenger,
or phone. This consent can be revoked at any time with future effect.

A revocation means that no further advertising contact will occur. The revocation can
be made informally, e.g., by email (contact@elithairtransplant.com), phone, or post.

4.3 Data Disclosure

Personal data will only be disclosed to third parties if this is necessary for the
performance of the mediated or agreed contract and only in compliance with data
protection regulations, in particular according to Art. 44 et seq. GDPR.

5. Severability Clause

Should individual provisions of these GTC be or become invalid or unenforceable,
the validity of the remaining provisions shall remain unaffected. The invalid clause
shall be replaced by a provision that comes as close as possible to the economic
purpose of the original provision.

Note: These GTC replace all previous versions and come into force upon publication.